UGG KING – Frequently Asked Questions
Originating in Australia or New Zealand, where they became popular in the 1970s, ugg boots emerged as a fashion trend in the United States in the late 1990s and as a world-wide trend in the late 2000s.
There has been a dispute between some manufacturers of ugg boots, as to whether “ugg” is a protected trademark, or a generic term and thus ineligible for trademark protection. Deckers Outdoor Corporation holds the UGG trademark in 145 countries worldwide. Notable exceptions are Australia and New Zealand where the term is considered generic.
1 – Select the colour
2 – Select the size
3 – Select the quantity
Now click on the “ADD TO CART” button
Your order will be stored in your shopping cart which is located just under the “search” button on the top right hand side of the screen. You can continue shopping, by simply browsing other categories. If you want to purchase more items, simply select them as you did above and they will be added to your shopping cart. When you are ready to check out, click on your shopping cart which is located under the word “search” on the top right hand corner. You can click on “CHECKOUT” to finalize your order. Please make sure the items shown are what you would like to purchase.
If you are a new customer, please select the “Register” which will appear on the top right side of the screen. Fill in all your details in English characters and click on the “REGISTER” button. Once registered, it will commence the check out and payment process. Just follow all the prompts which will collect information such as the shipping and payment details. Once your order has been processed you will receive an email confirming your purchase. Shipping costs are automatically calculated during the checkout process.
If you have any problems, please send us an e-mail by clicking here and we will help you.
Take care when wearing light colours with black sheepskin boots as it is possible for some colour to rub off. We recommend you test this first.
All payments are processed in Australian Dollars.
We accept Visa and Master Credit Cards, Visa and Master Debit Cards through PayPal.
Credit Card payments take place through a secure third party internet payment service provider PayPal (www.paypal.com.au). The payment process is quick and simple. The UGG KING makes use of PayPal’s hosted page for processing of online payments by credit card. This means your credit card details are not stored on our site.
UGG KING uses the PayPal Gateway for its online credit card transactions. PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PayPal gateway are secured payments.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by UGG KING or any outside party.
- All transaction data is encrypted for storage within PayPal’s bank-grade data centre, further protecting your credit card data.
For more information about PayPal and online credit card payments, please visit www.PayPal.com.au.
1. Domestic deliveries – Free for all parcels within Australia.
All order will be sent by Registered Post. It usually takes 1-5* working days to be delivered to you. If no-one is at the order address, they will leave a card to notify the attempted delivery and you need to go to your local post office to pick up the parcel. All deliveries need to be signed for.
2. International deliveries
Asia Pacific – $50 per item with delivery 5-10* working days from dispatch. Rest of the World – $70 per item with delivery 7-21* working days from dispatch.
We deliver to most destinations around the world. *Delivery times are approximate and may vary from country to country depending on customs public holidays and other variables out of our control. All shipping excludes insurance. Please let us know if you want your parcel insured at an extra cost. We use a courier or Australia Post to deliver all international orders. International purchases may incur taxes and duties applied by customs in the country where the order is delivered.
All international purchases may incur taxes and duties applied by customs in the country where the order is delivered. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To determine exactly what these charges may be, it may be necessary to call your local customs office to gain further details.
If you are unsure if a website selling Ugg boots is fraudulent or not or if you wish to report one, we welcome you to contact us and we will inform you of our findings.
Hand wash your ugg boots in warm water, using an approved wool detergent. To dry, place your uggs in the shade, away from heat or direct sunlight and allow to dry out slowly to retain the soft, supple finish.